validus management consultancy UK

Local Government Case Study

Environmental Services department

Evolutionary department with organisational problems
Vastly improved process effectiveness and efficiency - being implemented in other parts of the Council


The Environmental Services department within a Northern based Council


  • The Environmental Services structure had 'evolved over time' with little or no assessment of resource requirements, skills levels and flexibility
  • Need to determine whether the section can be organised differently to improve overall performance
  • Morale within the department was low, a key requirement was therefore to positively engage staff in the review


  • Carried out an initial 'scoping' exercise across all of the constituent teams : Housing, Liquor Licensing, Pollution Control, Health and Protection, Food Standards, Port Health
  • Conducted a series of group workshops to identify problems and issues around : business processes, IT systems and support, workload management, skills and training, 'cultural' issues
  • Carried out an extensive series of data analysis / desk-top studies covering: the existing organisation structure; levels at which tasks / functions are carried out; workloads and work-flows; existing business processes; current demarcations and the match of resources, skills and workloads
  • Quantified the impact of existing organisation / process weaknesses and established the opportunity for improvement
  • Open feedback sessions to senior management and to all staff within the section – sharing of all findings and conclusions
  • Designed a phased improvement and implementation programme commencing with (the perceived) most difficult area
  • Established and coached review teams of selected staff in 'lean' principles to illustrate improvement opportunities and change current mindsets / thinking
  • Conducted detailed review of existing business processes employing strong 'visual management' techniques
  • Actively engaged staff from within the ES department, also key interfacing functions and IT department
  • Constructed a workload and capacity planning model for the Environmental Services teams
  • Generated highly detailed implementation programme
  • One-to-one coaching of senior managers and staff throughout the programme
  • Review teams presented improvement programmes to colleagues and to senior management


  • Vastly improved process effectiveness and efficiency – improvement range between 35% and 56%
  • Identified potential for additional revenues from grant associated activities / functions
  • Identified opportunity for skills enhancement, increased flexibility and improved utilization of resources
  • Reduce sub-contractor costs and improve sub-contractor performance
  • Significant improvements to staff morale and confidence
  • Improvements to interfaces – other key functions within the Council
  • Programme now being extended to other parts of the Council