Food & Drinks Case Study

UK Spring Water company

Improved microbiological security

- reduced customer complaints

Leading UK based spring-water company

Re-occurrence of mould and taint complaints from customers
Random occurrence, irrespective of season, with no clear indication of source of problem
Issues affecting all product lines
Need to resolve problem quickly

Extensive and rapid desk-top analysis of key date including: product flow layout (borehole to final packaging); chemical and microbiological data; shelf-life failures; water filtration data; production services information (air, rinse water, steam, nitrogen etc.); CIP regimes; production facilities and processes.
Site visit and discussions with local managers and staff
Comprehensive evaluation of end-to-end: layout and equipment; production processes; quality regimes; environment and micro-biological security; local technical knowledge
Developed detailed action plan to address: microbiological issues; taste and taint; source water issues; quality control procedures; staff training