Private Health Case Study

UK private health company

THE ORGANISATION

• Leading company within the Private Health sector
• Turnover of £151M, number of employees, 3,829
• Portfolio of 26 hospitals and screening centres

THE ISSUES / PROBLEMS

• Lack of integration of hospitals into a single culture
• Varying performance standards and cost bases across the hospital units
• Loss of market share
• Varying levels of managerial skills and competencies

PROJECT ACTIVITIES

• Used the 'Investors in People' framework to integrate the hospital units into one 'corporate whole' and strengthen management skills and competencies
• Carried out 'Investors in People' diagnostic surveys across all hospital sites
• Identified Management Training and Development system weaknesses and skills deficiencies across the portfolio of hospitals
• Developed internal mechanisms and procedures to;
  • Communicate the BUPA mission
  • Implement common 'Core Values' across the hospitals
  • Establish integrated Training Needs Analysis mechanisms
  • Implement effective Performance Appraisals
  • Follow-up and assess the benefits derived from Training and Development

PROJECT RESULTS

• Accelerated the integration process into one corporate culture and set of 'Core Values'
• Established effective networking arrangements for specialist functions across the hospital units
• Aided cost reduction process
• All targeted hospital sites gained IIP accreditation
• 'This is one of the most successful initiatives this year'