validus management consultancy UK

Private Health Case Study

UK Residential Care company


Residential care company suffering from rapid expansion and increased competition
Programme to move towards a single culture through implementation of the standard roster and migration of best working practices

THE ORGANISATION

  • Major company within the Residential Care services sector
  • 127 residential homes within three Divisions, North, Central and South

THE ISSUES / PROBLEMS

  • Period of rapid expansion through acquisition, both recent and future anticipated
  • Inherited variations in organisation cultures, styles, administrative processes and performance levels (hours per resident week)
  • Increasing competitiveness in the Care sector
  • Need to reduce operational costs whilst maintaining the highest levels of resident care

PROJECT ACTIVITIES

  • Confirmed validity of previously conducted workload analysis and assessment
  • Developed a 'model roster' for implementation across 90 of Ashbourne's homes to achieve target hours per resident week ratio (1 hour / resident week equated to approx. £700K)
  • Developed and migrated 'best working practices' across the portfolio of homes
  • Conducted workshop programme with senior management groups to facilitate implementation programme
  • Carried out implementation programme across 48 selected homes
  • Developed internal skills necessary to take the process forward across the balance of the 90 homes

PROJECT RESULTS

  • Significant movement towards a single culture through implementation of the standard roster and migration of best working practices
  • Significant reduction in the hours per resident week ratio across the portfolio of homes
  • Improved consistency in relationships with Local Health Authorities
  • Improved management skills levels