Manufacturing Case Study
Air handling devices manufacturer
THE ORGANISATION
- Family owned manufacturer and supplier of wide range of Air Handling Devices
- Turnover of £11m, total number of employees, 200
- Sales are mostly in the UK
THE ISSUES / PROBLEMS
- Sales running behind budget, need to increase to £15m
- Need to improve quality and levels of service in line with the companies new Customer Charter Loss-making, complex organisation structure and high overhead costs
- Wide product range / variety, high emphasis on technical complexity
- ‘Stand-off’ between production and sales
- Need to change the organisation culture to be customer oriented and service driven
- Programme to develop and implement integrated computer system (INFOFLO) in need of strengthening
PROJECT ACTIVITIES
- Implemented improved organisation structure and reduced overhead costs
- Reviewed sales strategy and defined action plans for each major product group
- Installed improved sales management processes
- Implemented improved communication mechanisms between departments, in particular Sales, Sales Order Processing and Production
- Implemented short interval control principles and procedures into production
- Implemented new stock management parameters
- Developed process of ‘continuous improvement’ in production covering quality, people, tooling and equipment issues
- Implemented product rationalisation programme and management processes for new products into production
- Supported the management of the INFOFLO programme
PROJECT RESULTS
- Significantly increased output levels across major product lines
- Achieved annualised benefits in excess of £1m
- Achieved significant increases in levels and processing of quotations
- Achieved substantial improvements in delivery performance against Customer Charter standards
- Achieved a major shift in attitudes and working relationships throughout the organisation