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Case Studies
UK car manufacturer (1)
UK car manufacturer (2)
UK car manufacturer (3)
Portuguese paper manufacturer
Air handling devices manufacturer
Portuguese cable products manufacturer
Manufacturing Case Study
Air handling devices manufacturer
Sales running behind budget, need to increase to £15m
Achieved annualised benefits in excess of £1m
THE ORGANISATION
Family owned manufacturer and supplier of wide range of Air Handling Devices
Turnover of £11m, total number of employees, 200
Sales are mostly in the UK
THE ISSUES / PROBLEMS
Sales running behind budget, need to increase to £15m
Need to improve quality and levels of service in line with the companies new Customer Charter
Loss-making, complex organisation structure and high overhead costs
Wide product range / variety, high emphasis on technical complexity
‘Stand-off’ between production and sales
Need to change the organisation culture to be customer oriented and service driven
Programme to develop and implement integrated computer system (INFOFLO) in need of strengthening
PROJECT ACTIVITIES
Implemented improved organisation structure and reduced overhead costs
Reviewed sales strategy and defined action plans for each major product group
Installed improved sales management processes
Implemented improved communication mechanisms between departments, in particular Sales, Sales Order Processing and Production
Implemented short interval control principles and procedures into production
Implemented new stock management parameters
Developed process of ‘continuous improvement’ in production covering quality, people, tooling and equipment issues
Implemented product rationalisation programme and management processes for new products into production
Supported the management of the INFOFLO programme
PROJECT RESULTS
Significantly increased output levels across major product lines
Achieved annualised benefits in excess of £1m
Achieved significant increases in levels and processing of quotations
Achieved substantial improvements in delivery performance against Customer Charter standards
Achieved a major shift in attitudes and working relationships throughout the organisation
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