Housing Association Case Study

Major Midlands Housing Association

Performance improvements needed for Audit Commission assessment

Improved framework introduced across organisation and positive assessment subsequently achieved

A major Midlands based Housing Association

An internal high-level performance assessment indicated that there was considerable room for improvement against all Key Lines of Enquiry in order to ensure a positive Audit Commission assessment

Internal team established to drive improvement strategy
Defined the structure, focus, content and required outputs of a series of KLOE workshops to define 'what it means for us' within each of the service delivery areas
Delivered initial workshops within the selected service delivery areas to generate:
- Positively engagement of managers and staff
- Additional perceptions and momentum to address key areas of weakness
- A consistent framework to assess the health of the Association
- A framework for action and delivery of the necessary improvements
- Strengthened understanding of the Associations Vision and Values
- Prioritised action plans to be generated
Coached internal team in workshop structure and delivery
Workshops carried out across:
- Asset Management, Repairs & Maintenance; Lease-holding; Allocations & Lettings; Housing Income Management; Tenancy & Estate Management; Resident Engagement; Supported People & Housing
Implemented series of 'quick-hit-actions' to create the momentum for change
Evaluated improvement potential against the Value for Money challenge
Identified and evaluated financial benefits to be achieved

Positive engagement of managers and staff throughout the organisation
Improved coherence, integrated framework and approach to both assess the improvement potential and to take action implemented across the Association
Strengthened understanding of corporate Vision and Values
Positive Audit Commission assessment subsequently achieved